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You can also use the click here link at the bottom of
the Norton Autofix window to contact a support
representative.
w
Availability of support varies by region. Regular
telephone and Internet connection fees apply in certain
countries.
To get support by phone
1
In the Norton AntiVirus main window, click
Support.
2
In the Support drop-down menu, click GetSupport.
3
Follow the on-screen instructions.
4
At the bottom of the Norton Autofix window, click
the click here link.
5
In the Norton Autofix window, under Support
Contact Numbers, select the region, and then the
location.
You can use the phone number to contact a support
representative.
Support policy
Symantec recommends that you have the latest version
of the product, as it contains new and enhanced
features for better protection against security threats.
In case of older versions, complimentary support is
offered for a minimum of 2 years. However, technical
information on these products may still be available
through the support Web site at the following address:
www.symantec.com/globalsupport
Symantec reserves the right to change its support
policies at any time without notice. You can view the
latest version of the support policy at the following
URL:
www.symantec.com/supportpolicy
Finding additional solutions
About Support
318
- Product Manual 1
- Norton AntiVirus™ 2
- 10. General: 6
- ADDITIONAL TERMS AND 6
- CONDITIONS 6
- 11. Privacy; Data Protection: 6
- CPS / S 5.0 / USE 8
- Contents 9
- Contents10 10
- Getting started 11
- Activating your product 12
- About your Norton Account 15
- 1 During activation 16
- 1 Any time after activation 16
- 17Getting started 17
- Creating a Norton Account 20
- Accessing your Norton Account 21
- 23Getting started 23
- 25Getting started 25
- 31Getting started 31
- 1 Antivirus 34
- About LiveUpdate 45
- 47Getting started 47
- About Smart Definitions 48
- About running LiveUpdate 50
- Checking for updates manually 51
- About Pulse Updates 55
- About Network Proxy settings 56
- 1 Automatically detect 57
- 1 Use automatic configuration 57
- Monitoring your 61
- About System Insight 65
- About performance alerting 67
- Battery Power option 71
- About optimization 77
- Optimizing your boot volume 78
- About the Idle Time Optimizer 79
- About the Norton Tasks 81
- About Power Source 83
- Configuring the Power Source 84
- About Norton Insight 85
- 1 If the file has three green 87
- 1 Full Scan 94
- 1 Standard Trust 94
- 1 High Trust 94
- Viewing the Monthly Report 96
- Protecting your 97
- About Computer Scan 105
- Running a Full System Scan 107
- Running a Quick Scan 108
- 1 Total items scanned 111
- Selecting the scan items 113
- Configuring the scan options 114
- Editing a custom scan 115
- Running a custom scan 115
- Deleting a custom scan 116
- About scheduling scans 117
- Scheduling a Full System Scan 119
- Scheduling a Quick Scan 119
- Editing a scheduled scan 120
- About Insight Network scan 123
- 1 Insight Network Quick Scan 124
- About Reputation Scan 126
- 1 Reputation Quick Scan 132
- 1 Reputation Full System Scan 132
- 1 Reputation custom scan 132
- Trust Level 134
- 1 Trusted: Symantec has a 135
- 1 Good: Symantec has a 135
- 1 Unproven: Symantec does 135
- 1 Poor: Symantec has a few 135
- 1 Bad: Symantec has a high 135
- 1 Low: Indicates that the 137
- 1 Moderate: Indicates that 137
- 1 High: Indicates that the 137
- 1 Unknown: Indicates that 137
- Scanning your Facebook Wall 140
- About Idle Time Scans 141
- 1 Weekly 143
- 1 Monthly 143
- 1 Quarterly 143
- About Real Time Exclusions 146
- About Signature Exclusions 148
- Microsoft Wordwinword.exe 149
- Microsoft Excelexcel.exe 149
- Microsoft Visiovisio.exe 149
- Microsoft Accessmsaccess.exe 149
- About Silent Mode 150
- About Quiet Mode 156
- 1 IMAPI 2.0 157
- 1 J. River MEDIA CENTER 157
- About User-Specified Programs 161
- About boot time protection 163
- 1 Aggressive 164
- 1 Normal 164
- 1 Scan your computer 174
- Responding to security issues 176
- Protecting Internet 179
- About Download Insight 181
- Report on Launch of Files: 186
- About Intrusion Prevention 190
- Checking Antispyware settings 198
- 1 Wireless Security 202
- 1 Remote Monitoring 202
- 1 Network Map 202
- 1 Trust Controls 202
- 1 The device does not have a 206
- Setting up Remote Monitoring 208
- Turning off Remote Monitoring 209
- 1 The name or description 210
- Editing device details 213
- Editing network details 214
- Viewing the device details 217
- Security Map 218
- About Metered Broadband Mode 219
- 1 No Traffic 220
- 1 No Limit 222
- 1 Critical Updates Only 222
- Opening Security History 225
- 1 Results of different scans 226
- 1 Quarantined items 226
- About Security History 228
- About the File Insight window 238
- Searching in Security History 244
- 1 Text Files (.txt) 245
- Customizing 253
- 1 Loads into memory when 254
- 1 Checks for viruses and 254
- 1 Monitors your computer for 254
- Feature summary 256
- 1 Updates 263
- 1 AntiVirus and SONAR 263
- 1 Computer Scan 263
- 1 Real Time Protection 263
- 1 Norton Tasks 265
- 1 Other Settings 265
- 1 Performance 265
- 1 Product Security 265
- 1 Silent Mode Settings 265
- Real Time Protection 268
- 1 Antispyware 269
- 1 Auto-Protect 269
- 1 Enable Boot Time Protection 270
- 1 Automatic LiveUpdate 272
- 1 Pulse Updates 272
- 1 Automatic Download of New 272
- Your options are: 274
- Message Protection 276
- Network Security 279
- Settings 279
- 1 View or modify details 280
- 1 Automatic Resume Delay 283
- 1 Automatic Tasks Delay 283
- 1 Idle Time Optimizer 283
- Other Settings 285
- 1 Power Saving Mode 286
- 1 Monthly Report 286
- 1 Special Offer Notification 286
- 1 Insight Protection 286
- Performance Monitoring 288
- 1 Performance Monitoring 289
- 2 Performance Alerting 289
- 2 Resource Threshold 290
- 2 Use Low Resource 290
- 2 Program Exclusions 292
- 1 Non-Admins Access to 294
- 1 Norton Product Tamper 294
- 1 Settings Password 294
- Silent Mode Settings 296
- 1 Silent Mode 297
- 1 Full Screen Detection 297
- 1 Quiet Mode on Detection 297
- 2 IMAPI 2.0 Disk Burn 297
- 2 User-Specified 299
- Finding additional 307
- About upgrading your product 308
- About Norton Autofix 311
- About Support 314
- About Norton Support Web site 315
- About phone support 317
- Support policy 318
- Worldwide service and support 319
- ClubNorton 319
- About uninstalling 320
- Finding additional solutions 324
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